Responsible Gaming at be9999 — Play Smart, Stay in Control

What Responsible Gaming Means to be9999

At be9999, responsible gaming is not a compliance checkbox — it is a core value that shapes every aspect of how we operate our platform for players across Bangladesh. We understand that for the vast majority of our players, gambling is a form of entertainment: a way to enjoy cricket betting during the BPL season, spin the reels on a favourite slot, or try their hand at a live casino game after a long day. We want to keep it that way.

Responsible gaming means maintaining awareness that a small number of players may develop patterns of play that become harmful over time. be9999 is committed to providing the tools, information, and support necessary to detect those patterns early, intervene where appropriate, and ensure that every player on our platform has access to help if they need it — at any hour, any day of the week.

Our responsible gaming framework rests on four pillars: Prevention (keeping harmful play from starting), Detection (identifying at-risk behaviour through usage monitoring), Intervention (providing tools that allow players to self-regulate or seek a break), and Support (connecting players with expert help when self-help is not enough). Each pillar is described in detail throughout this page.

We also enforce a strict 18+ age restriction across all be9999 services. No person under the age of 18 may register an account, make a deposit, or place any wager on the be9999 platform. Age verification is conducted as part of our KYC process, and any account found to belong to a minor is closed immediately with all funds returned in accordance with our Terms & Conditions.

Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a condition in which a person is unable to resist the urge to gamble, even when doing so causes significant harm to themselves or those around them. It can affect anyone, regardless of age, background, or income level. Recognising the warning signs early is the most effective way to prevent serious harm.

be9999 encourages all players to reflect honestly on their gambling habits. The following warning signs may indicate that gambling is becoming a problem:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to gamble in an attempt to recover money already lost.
• Neglecting work, family, or social obligations because of time spent gambling.
• Borrowing money, selling personal possessions, or taking out loans to fund gambling activity.
• Feeling anxious, irritable, or restless when not gambling or when trying to cut back.
• Lying to family members, friends, or employers about the extent of your gambling activity.
• Using gambling as a way to escape personal problems, relieve stress, or cope with negative emotions.
• Feeling unable to stop gambling even when you genuinely want to.

If any of the above describes your current experience, we strongly encourage you to use the self-assessment checklist further down this page and to contact our support team or a professional helpline. You are not alone, and help is available.

Player Protection Tools on be9999

be9999 provides a comprehensive set of player protection tools that can be activated at any time through your account settings or by contacting our support team. These tools are free to use, take effect promptly, and are designed to give you meaningful control over your gambling activity.

All limit and exclusion requests submitted to our support team are processed within 24 hours for standard requests and within 1 hour for urgent self-exclusion requests. Once a self-exclusion is in place, it cannot be reversed during the exclusion period — this is intentional, to ensure the tool is effective.

Protecting Vulnerable Players

be9999 gives particular attention to the protection of players who may be especially vulnerable — including those experiencing financial hardship, those with a history of problem gambling, and young adults who have recently turned 18. Our account monitoring system flags unusual patterns of play — such as a sudden significant increase in deposit frequency, very late-night sessions, or rapid bet escalation — for review by our responsible gaming team.

Where our team identifies behaviour that may indicate a problem, we may reach out proactively by email or live chat to check in on the player, provide information about responsible gaming tools, or suggest a voluntary cooling-off period. Players are never pressured — but we believe a timely, caring nudge can make a real difference.

We also work to protect players from the risks of gambling while under the influence of alcohol or other substances, which can significantly impair judgement. If you believe you may have placed wagers while impaired, please contact our support team — we handle such cases with care and discretion.

Financial Wellbeing and Gambling Harm

Gambling with money that is needed for essential living expenses — rent, food, utility bills, school fees, or family obligations — is one of the most serious forms of gambling harm. be9999 strongly advises all players to set and adhere to a personal gambling budget that reflects only genuinely disposable income: money left over after all necessary expenses have been met.

Players in Bangladesh can use our deposit limit tools to cap the total amount deposited over any given day, week, or month. Once a deposit limit is set, it cannot be increased immediately — any request to raise a limit is subject to a mandatory 7-day cooling-off period before the increase takes effect. This delay is a deliberate safeguard to prevent impulsive decisions made during a losing streak.

Our payment partners — including bKash, Nagad, Rocket, and Upay — also offer their own spending controls and transaction limits. If you feel you need additional financial safeguards beyond what be9999 provides, we encourage you to contact your mobile financial service provider or bank directly to discuss the options available to you.