be9999 Privacy Policy — How We Collect, Use, and Protect Your Data

1 Introduction & Data Controller

be9999 ("we", "us", "our", "the Platform") is committed to protecting the personal data of every player who registers and uses the be9999 website at be9999.biz. This Privacy Policy sets out how be9999 collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of the platform and its associated services — including sports betting, live casino, slots, colour prediction games, and all payment processing functions.

This Privacy Policy applies to all users of be9999, including registered players, visitors who browse the platform without registering, and individuals who contact be9999 support. By accessing or using the be9999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read alongside the be9999 Terms & Conditions and Responsible Gaming policy. In the event of any inconsistency between this Privacy Policy and any other document on the platform, this Privacy Policy shall govern all matters relating to personal data.

2 Data We Collect

be9999 collects personal data directly from you when you register an account, make a deposit or withdrawal, place a bet, contact support, or otherwise interact with the platform. We also collect certain data automatically when you browse the website. The categories of personal data we collect are set out below.

Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth — collected to verify that you meet the 18+ age requirement.
• Residential address including district, division, and postal code within Bangladesh.
• Email address — used as your primary account identifier and communication channel.
• Mobile phone number — used for account verification and transaction notifications.
• Government-issued identity document details — National Identity Card (NID) number, passport number, or driving licence number, collected during the KYC (Know Your Customer) verification process.

Financial & Transaction Data

• Payment method details — including bKash account number, Nagad account number, Rocket account number, Upay account number, bank account details, or card details (Visa/Mastercard). Full card numbers are not stored on be9999 servers; card data is processed exclusively by PCI-DSS-compliant payment processors.
• Transaction history — all deposits, withdrawals, bets placed, bonuses awarded, and balance adjustments associated with your account.
• Transaction amounts in BDT — all financial records are maintained in Bangladeshi Taka.

Technical & Usage Data

• IP address — recorded at login and during transactions for fraud detection and geolocation purposes.
• Device information — including device type, operating system, browser type and version, and screen resolution.
• Session data — including login timestamps, session duration, pages visited, games played, and betting activity logs.
• Cookies and similar tracking technologies — as described in Section 6 of this Privacy Policy.

Communications Data

• Support correspondence — records of all communications between you and be9999 support, including live chat transcripts and email exchanges.
• Feedback and dispute submissions — any formal complaints, dispute requests, or feedback submitted through the platform.

3 How We Use Your Data

be9999 uses the personal data it collects for specific, clearly defined purposes. We do not use your data for purposes that are incompatible with those for which it was originally collected. The table below summarises the primary purposes for which we process your data and the corresponding data categories involved.

Where be9999 intends to use your personal data for direct marketing or personalised promotions, we will seek your explicit consent at the point of registration or at the point of opting in to such communications. You may withdraw this consent at any time by contacting our support team or updating your account communication preferences.

4 Legal Basis for Processing

be9999 processes your personal data on the following legal bases, each of which applies to the corresponding category of processing activity:

• Contractual necessity: Processing your registration data, verifying your identity, facilitating deposits and withdrawals, and managing your account are all necessary for the performance of the contract between you and be9999 (as governed by our Terms & Conditions).
• Legal obligation: be9999 is required to collect and retain certain data — particularly identity verification records and transaction histories — to comply with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and responsible gaming obligations.
• Legitimate interests: be9999 processes technical and usage data on the basis of its legitimate interests in maintaining platform security, detecting and preventing fraud, improving the user experience, and monitoring for responsible gaming indicators. These interests are balanced against your rights and do not override your fundamental privacy interests.
• Consent: Where be9999 sends you promotional emails, personalised bonus offers, or marketing communications, we do so on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Third Parties

be9999 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may, however, be shared with carefully selected third-party service providers and partners where strictly necessary for the operation of the be9999 platform, subject to appropriate data protection agreements.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners receive only the data necessary to process your specific transaction.
• Identity verification providers: Third-party KYC and identity verification services that assist be9999 in verifying the authenticity of documents submitted during account registration.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised game data to enable gameplay. They do not receive your full identity data or financial account details.
• Fraud detection and security services: Third-party platforms used to detect fraudulent login attempts, suspicious transaction patterns, and bot activity on the be9999 platform.
• Legal and regulatory authorities: be9999 may be required to disclose personal data to law enforcement agencies or regulatory bodies where mandated by applicable law, court order, or regulatory directive.

All third-party service providers engaged by be9999 are contractually obligated to process personal data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to refrain from using the data for any other purpose.

6 Cookies & Tracking

The be9999 website uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot harm your device.

Types of Cookies Used by be9999

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable you to log in, maintain your session, and navigate between pages securely. They cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: These cookies collect anonymised data about how visitors interact with the platform — such as which pages are visited most frequently and how long sessions last. This data helps be9999 improve platform performance and user experience.
• Functional cookies: These cookies remember your preferences — such as your preferred language or display settings — so that the platform can provide a more personalised experience on return visits.
• Security cookies: Used to detect and prevent fraudulent login attempts, unauthorised access, and suspicious account activity. These cookies form part of be9999's account security infrastructure.

You may control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the be9999 platform. For strictly necessary and security cookies, disabling them through browser settings may prevent you from logging in or using core platform features.

7 Data Retention

be9999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or regulatory obligation. The following retention periods apply as a general guide:

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in such a way that it can no longer be linked to an identifiable individual. Where data has been anonymised rather than deleted, the anonymised data may be retained for statistical and analytical purposes without limitation.

8 Data Security

be9999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures are reviewed and updated on a regular basis in line with industry best practices and the evolving threat landscape.

Technical Security Measures

• SSL/TLS encryption: All data transmitted between your device and the be9999 platform is encrypted using industry-standard TLS protocols. This applies to account login, payment processing, and all API communications.
• Password hashing: Player passwords are stored as salted cryptographic hashes using a modern hashing algorithm. Plain-text passwords are never stored or accessible to be9999 staff.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. be9999 staff are granted data access only to the extent necessary to perform their specific job function.
• Secure data storage: Personal data is stored on servers protected by firewalls, intrusion detection systems, and regular security audits. Physical access to data centres is restricted and monitored at all times.
• Payment data segregation: Full payment card data is processed exclusively by PCI-DSS-certified payment processors. be9999 does not store or have access to full card numbers or CVV codes at any point.

Organisational Security Measures

• All be9999 staff who handle personal data receive data protection training as part of their onboarding and on an ongoing basis.
• Data processing agreements are in place with all third-party service providers who access personal data on behalf of be9999.
• A documented incident response procedure is maintained to ensure that any personal data breach is identified, contained, and notified to affected players promptly.

9 Your Privacy Rights

As a player on the be9999 platform, you have a number of rights in relation to the personal data we hold about you. be9999 is committed to respecting and facilitating the exercise of these rights. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request".